SyncVoice Communications, Inc., the leading provider of unified management software for converged communications, announced today that it has changed its corporate name to Communicado to reflect its value extending beyond telephony to improving performance of all types of real-time collaborative communications across converged networks, including voice, video and live conferencing. The name change follows the company’s success in raising $11.6 million in Series B financing from SoftBank Capital, Clearstone Venture Partners, and Hummer Winblad Venture Partners. The funding will be used to expand marketing, sales capacity and support for Communicado’s strong product demand and extend the scope of its service management platform with additional ecosystem partner integrations.
According to Gartner, the convenience, cost and functional advantages of Voice over IP (VoIP) currently drives $2 billion of $15 billion in total voice infrastructure spending, increasing to $11 billion of $16 billion by 2010.
“The adoption of real-time person-to-person communications will drive the next 20 years of infrastructure change, and Communicado is the company best positioned to manage this change both from an internal IT and service provider perspective,” said Stephen Rizzone, President and Chief Executive Officer of Communicado.
In 2001, Communicado began developing software products that help telecom and IT personnel monitor, control and report on their communications environment and business implications. Within two years, its award-winning VXTracker software became the leading voice expense and operations management product for distributed multi-vendor environments. In use by more than 400 mid-sized and enterprise customers, the product supports more than 40 different PBX platforms with hundreds of integration options.
“The market needs leadership in understanding the adoption and service strategy involved with convergence of communications architectures,” said Kerry Shih, Founder and Chief Strategist of Communicado. “Communicado’s solutions manage the complexity so that businesses can improve productivity without worrying about the mix of technologies behind the communications methods.”
“Crytycal Services Management prides itself on being the leader in the area of critical event monitoring, reporting and proactive network infrastructure support,” said Tim Brennan, Vice President of Crytycal Services Management. “We’re taking state-of-the-art to the next level with Communicado’s Service Management Platform for converged communications. Communicado is facilitating the implementation of advanced VoIP Managed Services offerings to address the growing needs of our service providers and large carrier customers.”
Communicado’s Rising Sales Success Attracts Robust Financing
“With an enormous market demand for its technology that helps businesses achieve the benefit of converging communications without the IT disruption, Communicado is already the leader in helping enterprise IT professionals, mid-sized businesses and Managed Service Providers (MSP) succeed in this new environment,” said Ronald D. Fisher, Managing Partner of SoftBank Capital, which led the funding round.
“We are very pleased with the progress of Communicado, led by its strong management team,” stated William Quigley, Managing Director of Clearstone Venture Partners. “The company has packaged its experience analyzing and managing the converged infrastructure of more than 400 organizations at thousands of locations around the world into a new service management platform that removes availability and continuity risks for both internal and external customers.”
“Communicado has grown significantly since its Series A funding just under two years ago,” said Doug Hickey, Managing Director of Hummer Winblad. “The company has continued revenue traction, a marquee customer base and has attracted the right strategic partners to help position the company as the clear leader in the growing market of converged communications management.”
About Communicado
Communicado (formerly known as SyncVoice Communications) is the leading provider of solutions for managing converged voice/data communications networks that carry real-time person-to-person business communications. The VXTracker software product line and Communicado’s field-tested service management platform are used by more than 400 advanced technology adopters including Allergan, St. Joseph Health System, Tenet Healthcare and the Discovery Channel, to reduce business risk and lower operating costs, combining technical tools with business analytics. Communicado is headquartered in Costa Mesa, California USA and has sales offices throughout North America.
